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Used paperback print book copy of On the Level: Performance Communication That Works by Patricia McLagan and Peter Krembs. New Edition. San Francisco: Berrett-Koehler Publishers, 1995. ix, 181 pages. 6 x 9 inches, 23 cm. List price 19.95. From the book cover: Do you worry about how others will react to your honest feedback? Are you ever frustrated in your attempts to help others improve their job performance? On the Level can help you increase the quantity and quality of your performance communication: discussions about goals and responsibilities, feedback on performance results, and coaching to help others develop themselves. Following the guiding principles that define On the Level communication will keep your performance discussions constructive and on track. The On the Level approach outlined in this book will give you the knowledge and skills both to improve results and enhance relationships: apply six specific skills for effective communication, getting goal agreement, giving and receiving feedback, delivering and digesting tough messages, discussing learning and development.Always! Free Standard Shipping in USA!
Effective performance communication is critical to business success. It supports customer relations, quick response, and productive work. It leads to faster management of change and the creation of a work climate that can support performance. It also links individuals to business goals and each other. On-the-Level spells out proven methods for success which are based on the authors' 45 years of work and management consulting in organizations around the world. This best-selling book has been thouroughly revised and updated, incorporating the newest developments in the field of performance appraisal.The term "on-the-level communication" refers to direct, shared responsibility, output-focused communication in the workplace. It is communication that is open, above board, honest, respectful, and deliberate. On-the-Level focuses on planned discussions between employees and managers, team members, and suppliers and customers. It provides guidelines, ideas, and examples to help readers improve the quality, skill, and honesty of their communication when discussing goals, feedback, tough issues, and development on the job. The authors stress four central principles of on-the-level communication Directness, Respect, Shared Responsibility, and Purpose. On-the-Level is designed to help everyone in and around the workplace to plan and execute more effective and less fearful face-to-face communication. It shows how and why face-to-face, spontaneous discussions are key to continuous improvement and business success. The approach described in the book is effective in goal-setting, feedback and performance review, and development planning situations. This book is for anyone who needs to communicate about performance issues. It provides tips and action steps for people who have difficulty talking about issues. Those who are already skilled and confident will gain new insight and practical tools.
Title: On the Level: Performance Communication That Works (New Edition)
Categories: Business & Leadership,
Publisher: Berrett-Koehler Publishers: 1995-01-01
ISBN Number: 1881052761
ISBN Number 13: 9781881052760
Book Condition: Very Good
Jacket Condition: No Jacket
Item: 10.00 Item
Seller ID: 000348